What USB serial adapter brands and models are approved for use with the Hand Punch time clocks direct connection with a serial cable?ANSWER:For Windows XP:IOGear GUC232A - download driver GUC232A-915 win xp vista 32.zip below in the... Read More

How to resolve “duplicate node tst tree” error.I am still having the error. It seems to only be effecting one employee (so far). I am unable edit the record without getting the error message. Do you have any other suggestions? Some how we lost a... Read More

My fpt40 (Finger Print Terminal) is not displaying hours.Answer:Please verify your employee’s badge and employee number match identically and no leading zeroes are permitted. Terminal Assignment or Terminal Validation must include all valid... Read More

Attached is a guide for how to move Time Guardian from one computer workstation to another comptuer workstation. This procedure is for version 4 or lower only. This is compatible to Vista and Windows 7. Read More

 Below are steps on how to use the Amano CommStik with Windows 7   Download hereOpen the zip fileRun the cdm insideRight click on computer, manage, device manager, ports, find out the port number is the usb commstik or usb serial... Read More

Question: How to resolve "duplicate node tst tree" error?Answer:Attached are instructions on how to resolve "duplicate node tst tree" error in Time Guardian version 4 or lower only.Attached are instructions on how to resolve "duplicate node tst tree"... Read More

How do I fix, "Canvas Does not Allow Drawing"Reply:Change default printer to XPS, open tg, try report, close tg, revert back to actual default printer, open tg, run reportIf persists, check if vista and installed on program files - need to be... Read More

Amano recommends the following steps on how to restore a Time Guardian backup for version 4 or lower. Note: The procedure does not apply to Time Guardian Plus or TG Pro: In your USB drive or network drive, check to see if your TG backup is in a... Read More

How to retrieve missing punches from a MTX15 clock? Answer:Be aware this is not guaranteed method and polling from the clock should be the 1st attempt or the use of backups if all data is lost. Using the memory dump method is the last resort.... Read More

Amano recommends using the following steps to load/install a USB CommStik driver into Windows 7. This is procedure is specific to Windows 7, but the same method can be applied to other Windows operating systems. Follow this procedure;... Read More

 How to connect the FPT-40 with the USB CommStick via Windows XP, applies to:FPT-40any Windows OS, accessing Device Manager may be differentTime Guadian version 4 or underNote: See attached document. Read More

I was wondering if you could help! I have a Hand Punch unit and I have accidentally deleted myself from theAMANO Clock as a Supervisor.Could you advice me How can I re-install myself as a Supervisor?Answer:Make sure you are listed as an employee in... Read More

How to sync HP and TG direct connectThe below entails a how to sync Hand Punch and Time Guardian via direct connect serial via RS232 in the hand punch clock rear ports. The following steps are based on Time Guardian version 4.x and under.Connect HP... Read More

Failed to poll clock with Time GuardianFix:Please check cable connectionsAutoupdate from the communication menu of Time Guardian version 4 or olderPress the magnifying glass in the location - terminal setup for version 5 or higher for MTX clocksCheck... Read More

The attached document entails a how to hard reset the Hand Punch then reload employee maps or enrollments from the Time Guardian software - version 4 or lower. Read More

Below are TCP ports that may be used by the Time Guardian software:8080 for Apache8443 for SSL3051 for Firebird Database3050 for Firebird Database (Amanonet)2101 for Mtx153001 for Handpunch series401 for Mtx10/201433 MS sql1434 MS sql... Read More

The attached guide entails  a how to setup direct integration with Quickbooks and Time Guardian version 4 or lower without the use of export/import hours file. Read More

How to import missing punches using punch file for terminals: HP & MTX on Time Guardian v4.x or lowerDownload ftp://ftp.amano.com/Time%20Guardian/DuplicateID2011.exe and save to your Time Guardian folderRun the utilitySelect all tablesSelect the... Read More

The attached document entails a how to direct connect fingerprint FPT40 clock with Time Guardian verson 4 or lower and the usb commstick cable. Read More

The links and attachments entails how to setup daylight savings for various clocks in various Time Guardian versions and Trutime. It may not include instructions for all clocks but similar methods can be applied like the various steps mentioned... Read More

How to sync ethernet HP and TG The below steps entails a how to sync ethernet Hand Punch and Time Guardian version 4.x or lowerConnect HP to network, press clear+ enter then password 2, set IP settingsInstall TG on PC, add employee(badge number... Read More

Attached are steps to remedy an issue where all employee including supervisor is unable to punch on the hand punch terminal. Make sure to poll the clock before following the steps and receive maps from the hp commands - terminal settings. The... Read More

The "problem getting data from database" error occurs on a version that is obsolete and has been discontinued. Amano recommends to purchase Time Guardian version 5 or higher. Please call 800 367 6649 or dc@amano.com for pricing or more... Read More

The attached steps provides a how to integrate with peachtree for Time Guardian version 4 or lower Read More

The below steps discusses how to reactivate inactive employeesNOTE: This applies if you you have a Time Guardian version lower than 3.1.4, if you have a version higher than 314 skip step 1.Replace your timeguardian.exe with ftp://ftp.amano.com/Time... Read More

The attached entails how to setup daylight savings for various clocks in Time Guardian version 4 or lower. It may not include instructions for the FPT40 but similar methods can be applied like the other clocks mentioned within the document. Read More

How to set up seven minute ruleOn Time Guardian version 4 or lower:Go to setupWizardPay policy tabPay policy setupRounding rulesSelect yesBy default it will be set to 15/7 settingNote: Rounding is assigned by pay policy then the pay policy is... Read More

The attached guide entails a how to export hours from Time Guardian version 4 (or lower) and import to Quickbooks with a use of a hours file in an iif file format/extension. Read More

Below are steps on how to sync Hand Punch and Time Guardian via modem:Connect HP to a telephone lineConnect the PC to a different telephone lineInstall TG on PC, add employee(badge number must be same number used for HP)To enroll employee on HP,... Read More

Not able to copy maps from/to multiple FPT-40 clocks / not showing name / not displaying correct hoursSymptoms:Maps are not copying to a target terminalHours are not displaying or updating on the terminalFPT-40 has suddenly started rejecting... Read More

Hours are not showing in payroll output fileFix: In the payroll profile settings, add all labors to the selected box, leave available box empty. This rule applies to reports as well.Note: Applies to Time Guardian Pro, Plus, and Time Guardian... Read More

Attached are instructions to resolve issues with punches for 3rd shift or grave shift employees Read More

Disable PIN/PWD/keypad punching on clockIn Time Guardian version 4 or lower:Go to the communication menuPoll/downloadSelect downloadingIn Time Guardian version 5 or higher:Go to the edit menuSetup wizardClock tabLocation/terminal button (for tgpro,... Read More

Attached is a how to guide on reusing badge number Read More

Question: How often should we clear punch information from the time clock memory of our MTX-15 wall unit? We are looking at doing it quarterly after we run backup. Also there does not seem to be a clear procedure listed in either manual (MTX-15 or... Read More

How to move your data from TimeAttendant to TimeGuardian 4.x(or under)The below entails a how to move your data from Time Attendant to Time Guardian while upgrading your database. We recommend upgrading to version Time Guardian 2.5.11 when... Read More

Error ID not foundFix:Perform download.Download is in the Communications area of thesoftware.  If you click downloading or the blue down arrow for newersoftware versions - this will download employee badge info to the clock.Note: Employee must... Read More

If you’ve lost or forgotten yourpassword, fax a request to 1-973-226-7863 or email tgsupport@amano.com / ttsupport@amano.com / customersupport@amano.com and provide the following:SignatureYour full nameJob titleCompany... Read More

Below are procedures on How to enable/add assignments for Time Guardian version 4 (or older) with FPT40:Assignments are important for controlling the access list to the clock as well as backing up of biometric enrollments.Go to edit > setup... Read More

The below instructions applies to Time Guardian version 4 or lower versions on how to disable day light savings on the clock terminals: 1.    Go to setup > wizard2.    terminal3.    Go to the DST... Read More

How to copy maps from 1 clock to another for clock model:FPT-40In assignments tab for both clocks, 1 at a timeDouble click on the word "terminal 1" highlighted in bluePress the white paper icon on the top left and assign the employeesDo this for both... Read More