If you are receiving an error of "Unable to execute the desired program. Please get another copy of the installer and try again,"
If you are receiving an error of "Unable to execute the desired program. Please get another copy of the installer and try again," please try the following troubleshooting steps:
Make sure your system drivers, especially your graphics card drivers, are updated, then try launching ESO.
Delete the installer that was saved to the computer and re-download it from the website or from Steam and see if the same issue occurs.
Why am I getting the error "Unable to execute the desired program. Please get another copy of the installer and try again" when I'm trying to install the TG install/ launcher?
If it does, proceed to next steps:
- Run the game as administrator
- If Java is installed, please update manually
- Disable your firewall and anti-virus software (and all security software) while you download the TG installer.
- Clear your web browser's cache.
- Try downloading using a different web browser.
This error could also be due to a corrupt file associated with InstallAnywhere located in a Temp folder on the local machine. To correct the error, clear all files in the local Temp folders:
- C:\Temp
- C:\Windows\Temp
- C:\WINNT\Temp
- C:\Documents and Settings\\Local Settings\Temp
- C:\Users\\AppData\Local\Temp
If all else fails:
- Install with a different local admin account
- Install to another pc
Article Number: 602
Author: Tue, Nov 23, 2021
Last Updated: Fri, Dec 31, 2021
Author: Frank Mateo [fmateo@amano.com]
Online URL: http://tkb.amano.com/article.php?id=602