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What happens if payclass is set to semi-monthly but current month does not have 2nd period start date available due to short month? Reply: System will choose the next date forward available. For example, start dates Read More

See how calculation works Rule 1: Rounding always works in Hours/Minute format Rule 2: Wages always works in Hundredth format   8:13 am (8:22) - 11:47 am (11:78) = 3:34 (3:56) 7:12 pm (7:20) – 9: Read More

Whenever a clock is successfully polled Trutime will copy the punches to two files aupoll.bak and aupoll.dat. Sometimes Trutime will lock up or not process the punches into Trutime. This can be corrected by going into the apps rutime dir Read More

How to replicate a standard custom configuration to multiple TS-3000i(s) Answer: The following steps will allow you to generate a standard custom configuration setup from your initial clock and copy the settings via a file upload to  Read More

How to obtain IP address for your FPT-40, program IP to FPT and Time Guardian: FPT-40 Time Guardian 5.x, Time Guardian Plus 2.x, Time Guardian Pro 4.x How to get IP address: Go to start > run Type cmd Read More

PIX-55 giving PRT E2 error. Try checking the cables inside of the clock make sure they are plugged in all the way and not loose. If this is the case try unplugging the clock then plug it back in. If this fails to clear the error, Read More

Windows error 216 occured while loading the Java VM   Problem: The following error occurs when attempting to the install the TG-INSTALLER60 Resolution: This error occurs when installing TG Read More

See attachments for factory reset PIX10/15/21/28/22/55 and TCX11/21/22/45 Read More

PROBLEM: quickbooks minus 1 emp minus 4 payroll tg55 and qb 2013 FIX: qb requires R7 update/upgrade, should request it by default during opening of qb Read More

How to clear memory on PIX55, TCX45, OR PIX28   Press / hold program button Go to Other P5 Then dIAg 18 CLr d4 Choose 32 – clears memory   Read More