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FPT models and MTX30 series: All PWD/PIN are erased after connecting to clock


FPT models and MTX30 series: All PWD/PIN are erased after connecting to clock!

CAUSES: Instead of using download to send a new employee to the clock, send maps was done even when a backup was not performed via receive maps prior.

  • Incorrect method- Send maps without first using Receive maps
  • Correct method- Download

Here are the definitions to clock communication:

  • Receive maps - to backup clock data of prints and PWD/PIN
  • Download - to send new cards or to send new employee templates
  • Send maps - for sending cards/fingerprints only that were already received prior
    • Warning: Do not use Send Maps for sending new employee templates for PWD/PIN. Instead, use Download. You can use Send Maps, as long as you have Received maps before hand.


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