If you’ve lost or forgotten your password, fax a request to 1-973-226-7863 or email tgsupport @ amano . com / ttsupport @ amano . Read More
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Please contact technical support to request this version. 800 896 7035 List of x.7 features: · Video links from installer menu ·&nbs Read More
ERROR when running report: error running report- org.hibernate.exception.genericjdbcexception: could not execute query FIX: DB needs to be upgraded, call support at 800 896 7035. You may need a support contract. Note: T Read More
PROBLEM: Brand new PIX-75, TCX-85, TCX-88 not printing out of the box after putting cover back on. SOLUTION: Close the gap in the rear. Unclosed gap = will not print Closed gap = will now print Read More
This error is caused by putting the wrong path in during the Client install of Time Guardian. The client install asks: Where is the Time Guardian Server installed? The install defaults to C: If you leave this in the box then the error below Read More
How do I fix, "Canvas Does not Allow Drawing" Reply: Change default printer to XPS, open tg, try report, close tg, revert back to actual default printer, open tg, run report If p Read More
Hours are not showing in payroll output file Fix: In the payroll profile settings, add all labors to the selected box, leave available box empty. This rule applies to reports as well. Note: Applies to Time Guardian Pro, Pl Read More
How to move punches up a line or down a line when punch is on the wrong day and preventing total to be calculated Fix: Locate the punch to be moved, since it’s on the wrong day/line Highlight the punch Read More
Error ID not found Fix: Perform download. Download is in the Communications area of the software. If you click downloading or the blue down arrow for newer software versions - this will download employee badge info t Read More
PIX-55 print mechanism down and does not allow insertion of paper Fix: If there is an error in the display, remove top cover with plastic key then remove back cover and press blue reset button in the back.
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