We have a Series PIX-10, Model PIX55 this morning it had Prt E3 on the screen I need to know what we should do to correct the problem.
REPLY:
Please call 800 253 9836.
We have a TCX-11 time clock. It stop working today. The Cart will not move and clock quit working. When I hit the reset set button it tries to move but can’t.
REPLY:
Please call 800 253 9836.
We have a pix55 and it is showing time or date in display window. How do I fix this. It is still punching but off an hour and I cant see to change time
REPLY:
Please call 800 253 9836.
Displays E4 prnt we remove the cover and greased the slide bar but the printer mechanism still moves slowly. After using it for 5 times the display shows E4 prnt please advise
REPLY:
Please call 800 253 9836.
receiving error invalid id on new badges 26-50.
REPLY:
This can be fixed by going to communications - select your clock, then download icon - green box with down arrow.
800 896 7035
We have the PIX 10. Trying to set the correct time. I get to the PROG screen and when I hit enter again so I can enter the code nothing happens.
REPLY:
Please call 800 253 9836.
Called customer service and they were so helpful and patient. Thank you
REPLY:
You are most welcome. Let us know if we could be of more service.
800 253 9836
The time shows correct on the display but when it prints ’15AF3 ’15’C2015. I tried resetting the ribbon and confirming the time by pressing "enter". I unplugged and plugged back in. I am on eternal hold.
==============================================================================REPLY:
We may need to factory erase the clock.
Please call 800253 9836.
Pix-10 we can’t reset the time to the correct time. Hold Reset and Enter button, release Reset and get Pro9 flashing. Instructions say to tap Enter button again but then it reverts right back to the incorrect time again.
==============================================================================REPLY:
Try using code 8088
PIX 10 date and time prints but minute section is not dark enough to read easily. recently replaced ribbon but no improvement. do i need to replace the ribbon shield? does not appear to be damaged. maybe some adjustment?
==============================================================================
REPLY:
This can be an issue with the printhead and the clock will need service.
800 896 7035
We have a PIX-15 model series. The time is fast by 2 hours, so it’s causing problems with employees clocking in and out. We want to be sure payroll is correct. Is there a way to set it to the correct time? Also, will it automatically go to correct time next weekend for DST?
==============================================================================
REPLY:
You can correct the time by using a few steps from the manual - http://tkb.amano.com/phpkb/assets/pix_10_15_21_dst-with-vids.pdf
Please set/verify the DST before March and before November twice a year every year.
2014 DST is 3/9 and 11/2
2014 is 3/8 and 11/1
I have a PIX-10 which was working fine. The power went out and when I reset the time it prints 5 or 6 times and is not readable. Any ideas how I can fix this?
==============================================================================
REPLY:
Please call 800 253 9836 so we can troubleshoot.
Our PIX-10 LCD Display Window is only showing the date and part of the hour, we can’t even see the minutes anymore. What do we need to do?
==============================================================================
REPLY:
Possibly needs to be repaired due to maybe internal loose connection.
fill/fax/wait for reply- ftp://ftp.amano.com/Time%20Guardian/Documentation/forms/RMA2%20fax%20and%20wait%20for%20reply.pdf
I have a tcx-11 time clock. Today it automatically changed to daylight savings time, which we had already adjusted. While fixing that issue, my auto print stopped working. I have tried to walk thru the steps to change it, but the message never flashes 14APrt. It skips from 13 to 15 missing the 14 I am supposed to use to program it. What am I missing?
==============================================================================
REPLY:
Please call us to troubleshoot.
800 896 7035
We have an Amano PIX-15 time clock. As a card was inserted to be printed on, the interior move but didn’t print. The error message Er Prt appeared on the LED screen. Following the troubleshooting found in the operation manual, I unplugged the machine. The LED screen returned to the time/date information, however, when a card was inserted the error message returned. Emails sent to support@amano.com are returned undeliverable. I am unable to wait 30 mins on hold waiting for technical support. Please advise how to proceed.
REPLY:
ER PRT is a general error that can lead to dirty sensor or mechanical issue.
Unpower the unit, open cover, blow interior with can of compressed air. Power up and try to print.
If issue persists, unit has to be repaired. Fill/fax/wait for reply - ftp://ftp.amano.com/Time%20Guardian/Documentation/forms/RMA2%20fax%20and%20wait%20for%20reply.pdf
We just ordered a new ribbon, but now the minutes will not print on the time-clock. Also, the minutes are fast by 8-9 mins, and no matter how often I correct the minutes, it gradually increase back to 8-9 mins. Please advise what can be done for both problems.Thank you.
==============================================================================
REPLY:
Please call 800 367 6649.
i have a pix10 time clock the settings is right but it’s printing the wrong time
==================================================================================
REPLY:
Please call us at 800 253 9836.
Came in this morning and no matter what time it is, it always prints ’12’12’12’12’12. Tried to reset it, clear it and nothing changes. Could use some help since nobody picks up the phone at customer support.
Reply:
Please call 800 253 9836 and confirm your model. You may need to reassign your print style setting.
I have an Amana pix10 The display clock shows the correct time but it prints a different time
Reply:
It may be in military or decimal format. See manual for print styles - http://tkb.amano.com/phpkb/article.php?id=429
Our timeclock has stopped working the E3 and E4 codes keeps coming up. Even though I unplug and plug in several times. Need help with this error.Thanks.
Reply:
Please see link - http://tkb.amano.com/phpkb/article.php?id=217
I have a Pix 10. It jammed and stopped working. I ordered a new power transformer and now the display is blank and when you put in a time card, it prints 5 times so it is not usuable. Also, we lost our key. How do I open the unit without a key and why would the display be blank?
Reply:
If the display is blank, the clock may need to be submitted for repair. Please call 800 253 9836.
To purchase a key, please call 800 367 6649.
I’m having a bit of trouble reprogramming my PIX-55. The printer ribbon has been replaced and the motor will move when the machine is plugged in, but it is not engaging the print mechanism.
Reply:
The auto print may not be set to automatic. See page 7 of http://tkb.amano.com/phpkb/assets/pix-55_operation_manual.pdf
your fix for the above comment does not solve the problem. We are stuck in the wrong a.m. or p.m. mode for about 3 years now and have changed the hour button several times trying to get this corrected. What happens is that if we come in at 7:30 a.m. it will show p.m. and then when employees clock out it shows that they left at 4 a.m. the next morning please help !!
Reply:
Please call us at 800 253 9836 for immediate assistance.
Getting print error. Cleaned machine, rebooted, still wont let me put a time card through. REPLY: Please call 800 253 9836.
We have a Series PIX-10, Model PIX55 this morning it had Prt E3 on the screen I need to know what we should do to correct the problem. REPLY: Please call 800 253 9836.
Tengo un reloj pix 25 en la pantalla me muestra error E3 REPLY: Please call 800 253 9836.
We have a TCX-11 time clock. It stop working today. The Cart will not move and clock quit working. When I hit the reset set button it tries to move but can’t. REPLY: Please call 800 253 9836.
We have a pix55 and it is showing time or date in display window. How do I fix this. It is still punching but off an hour and I cant see to change time REPLY: Please call 800 253 9836.
HAVING TROUBLE TRYING TO OPEN THE PROGRAM. ITS KEEPS SAYING " ERROR" PLEASE CALL THE AGENY REPLY: Please call 800 896 7035.
Displays E4 prnt we remove the cover and greased the slide bar but the printer mechanism still moves slowly. After using it for 5 times the display shows E4 prnt please advise REPLY: Please call 800 253 9836.
receiving error invalid id on new badges 26-50. REPLY: This can be fixed by going to communications - select your clock, then download icon - green box with down arrow. 800 896 7035
We have the PIX 10. Trying to set the correct time. I get to the PROG screen and when I hit enter again so I can enter the code nothing happens. REPLY: Please call 800 253 9836.
received low battery msg. replaced battery but now will not print date and time. REPLY: Please call 800 253 9836.
We have Amano PIX 3000, it is giving an erra code(Er Prt, please assist. REPLY: Please call 800 253 9836.
Called customer service and they were so helpful and patient. Thank you REPLY: You are most welcome. Let us know if we could be of more service. 800 253 9836
The time shows correct on the display but when it prints ’15AF3 ’15’C2015. I tried resetting the ribbon and confirming the time by pressing "enter". I unplugged and plugged back in. I am on eternal hold. ==============================================================================REPLY: We may need to factory erase the clock. Please call 800253 9836.
Pix-10 we can’t reset the time to the correct time. Hold Reset and Enter button, release Reset and get Pro9 flashing. Instructions say to tap Enter button again but then it reverts right back to the incorrect time again. ==============================================================================REPLY: Try using code 8088
PIX 10 date and time prints but minute section is not dark enough to read easily. recently replaced ribbon but no improvement. do i need to replace the ribbon shield? does not appear to be damaged. maybe some adjustment? ============================================================================== REPLY: This can be an issue with the printhead and the clock will need service. 800 896 7035
We have a PIX-15 model series. The time is fast by 2 hours, so it’s causing problems with employees clocking in and out. We want to be sure payroll is correct. Is there a way to set it to the correct time? Also, will it automatically go to correct time next weekend for DST? ============================================================================== REPLY: You can correct the time by using a few steps from the manual - http://tkb.amano.com/phpkb/assets/pix_10_15_21_dst-with-vids.pdf Please set/verify the DST before March and before November twice a year every year. 2014 DST is 3/9 and 11/2 2014 is 3/8 and 11/1
I have a PIX-10 which was working fine. The power went out and when I reset the time it prints 5 or 6 times and is not readable. Any ideas how I can fix this? ============================================================================== REPLY: Please call 800 253 9836 so we can troubleshoot.
Our PIX-10 LCD Display Window is only showing the date and part of the hour, we can’t even see the minutes anymore. What do we need to do? ============================================================================== REPLY: Possibly needs to be repaired due to maybe internal loose connection. fill/fax/wait for reply- ftp://ftp.amano.com/Time%20Guardian/Documentation/forms/RMA2%20fax%20and%20wait%20for%20reply.pdf
I have a tcx-11 time clock. Today it automatically changed to daylight savings time, which we had already adjusted. While fixing that issue, my auto print stopped working. I have tried to walk thru the steps to change it, but the message never flashes 14APrt. It skips from 13 to 15 missing the 14 I am supposed to use to program it. What am I missing? ============================================================================== REPLY: Please call us to troubleshoot. 800 896 7035
We have an Amano PIX-15 time clock. As a card was inserted to be printed on, the interior move but didn’t print. The error message Er Prt appeared on the LED screen. Following the troubleshooting found in the operation manual, I unplugged the machine. The LED screen returned to the time/date information, however, when a card was inserted the error message returned. Emails sent to support@amano.com are returned undeliverable. I am unable to wait 30 mins on hold waiting for technical support. Please advise how to proceed. REPLY: ER PRT is a general error that can lead to dirty sensor or mechanical issue. Unpower the unit, open cover, blow interior with can of compressed air. Power up and try to print. If issue persists, unit has to be repaired. Fill/fax/wait for reply - ftp://ftp.amano.com/Time%20Guardian/Documentation/forms/RMA2%20fax%20and%20wait%20for%20reply.pdf
We just ordered a new ribbon, but now the minutes will not print on the time-clock. Also, the minutes are fast by 8-9 mins, and no matter how often I correct the minutes, it gradually increase back to 8-9 mins. Please advise what can be done for both problems.Thank you. ============================================================================== REPLY: Please call 800 367 6649.
i have a pix10 time clock the settings is right but it’s printing the wrong time ================================================================================== REPLY: Please call us at 800 253 9836.
PIX 10 prints upside downPlease assist by providing procedures to reverse the printing.Thanks,Charlie REPLY: Please call 800 253 9836.
have a PIX-10 with error code E4 PRT tryed reseting did not help, REPLY: See link - http://tkb.amano.com/phpkb/article.php?id=217
Came in this morning and no matter what time it is, it always prints ’12’12’12’12’12. Tried to reset it, clear it and nothing changes. Could use some help since nobody picks up the phone at customer support. Reply: Please call 800 253 9836 and confirm your model. You may need to reassign your print style setting.
I have an Amana pix10 The display clock shows the correct time but it prints a different time Reply: It may be in military or decimal format. See manual for print styles - http://tkb.amano.com/phpkb/article.php?id=429
Our timeclock has stopped working the E3 and E4 codes keeps coming up. Even though I unplug and plug in several times. Need help with this error.Thanks. Reply: Please see link - http://tkb.amano.com/phpkb/article.php?id=217
I have a Pix 10. It jammed and stopped working. I ordered a new power transformer and now the display is blank and when you put in a time card, it prints 5 times so it is not usuable. Also, we lost our key. How do I open the unit without a key and why would the display be blank? Reply: If the display is blank, the clock may need to be submitted for repair. Please call 800 253 9836. To purchase a key, please call 800 367 6649.
I’m having a bit of trouble reprogramming my PIX-55. The printer ribbon has been replaced and the motor will move when the machine is plugged in, but it is not engaging the print mechanism. Reply: The auto print may not be set to automatic. See page 7 of http://tkb.amano.com/phpkb/assets/pix-55_operation_manual.pdf
your fix for the above comment does not solve the problem. We are stuck in the wrong a.m. or p.m. mode for about 3 years now and have changed the hour button several times trying to get this corrected. What happens is that if we come in at 7:30 a.m. it will show p.m. and then when employees clock out it shows that they left at 4 a.m. the next morning please help !! Reply: Please call us at 800 253 9836 for immediate assistance.
To switch from am to pm, simply open the clock and press the 1 hour button until it switches to PM.
Having trouble setting a.m to p.m Thanks