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Question: How to resolve "duplicate node tst tree" error? Answer: Attached are instructions on how to resolve "duplicate node tst tree" error in Time Guardian version 4 or lower only. Attached are instructions on how to resolve "duplicate nod Read More

ISSUE: qb emp sync errors with error of duplicates even with no duplicate EMP_BADGE FIX: remove leading zeroes from TG numbers Read More

  Timecard module - what are the red punches mean versus black punches? red punches are manual edits and can be flagged from the indicator column when the timecard has been modified black punches are raw punches from the timeclock unit / hardware Read More

How to process USB punches from MTX-30 or AFR   Go to clock, insert usb drive Press M or 6 dots Navigate to USB Select download (attendance, for AFR, select date range) Once download is completed, remove usb Insert usb to pc In the TG app, go to co Read More

After my Hand Punch was reset punches are not coming into Trutime. Trutime loaded specific Menu information into HP2000, 3000, 4000. If one of these models are reset intentionally or unintentionally. Then the Menu file needs to be Read More

Whenever a clock is successfully polled Trutime will copy the punches to two files aupoll.bak and aupoll.dat. Sometimes Trutime will lock up or not process the punches into Trutime. This can be corrected by going into the apps rutime dir Read More

How to move punches up a line or down a line when punch is on the wrong day and preventing total to be calculated Fix: Locate the punch to be moved, since it’s on the wrong day/line Highlight the punch Read More

Time Card Detail report in Time Guardian series Version x.2 is overlapping punches when you sort it with Date show  disabled in the Sort tab. Notice in the sample report the punch days are being overlapp Read More

Question:  When employees punch in and out, it shows the correct day under the Day (IN Punch) and Day (OUT Punch), but under Date and Day on the timecard, it is always one day ahead.  Example:  If John Doe punches in on Read More

The below steps will correct the issue of punches are on the wrong day for most employees. Applies to Time Guardian 5.x, Plus, and Pro 4.x. Verify the payclass assigned to the employee by... Going to Read More