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When a CP-3000 exhibits horizontal printing, It has lost its CP-3000 programming capabilities. The clock must be sent in to Amano to reprogram the firmware. Read More

Viewing/printing reports EXPLAINED: Reports can be generated from the OUTPUT section. If none are listed, you can press the bottom right plus sign to creat Read More

PROBLEM: Brand new PIX-75, TCX-85, TCX-88 not printing out of the box after putting cover back on. SOLUTION: Close the gap in the rear. Unclosed gap = will not print Closed gap = will now print Read More

  My PIX-3000 is printing all zeros, how do I resolve this issue?   Answer: You need to reset the clock to factory default. To do this: 1. Hold down the PROGRAM button. 2. While continuing to hold the PROGRAM button, pres Read More

After downloading names using the TG software - communications - green box with down arrow, you may proceed to the MTX-30F clock/unit/terminal and start fingerprinting. Use the simple steps below: Read More

To set printing settings for PIX or TCX and other mechanical clocks, use the linked manuals:  pix-55_operation_manual.pdf  ex-9000_operation_manual.pdf  pix-3000x_operation_manual.pdf Read More

    Please see the attached document for recommended timecard handling procedures for the CP-5000 to avoid any printing problems. Also see CP-5000 User Guide.     Read More

  With versions 5.6 and up, you are able to load names from pc to clock. This can be done using the app, in communication, select clock name, press RECV then DOWN. RECV will backup existing fingers DOWN will place names to unit Keep away from CLEAR Read More

Please refer to article http://tkb.amano.com/phpkb/article.php?id=217 Read More

Problem: The PIX-75 Time Clock will not print on the time card. Solution I: Make sure the COVER is securely fastened.  If the time is not being displayed on the LCD screen once the cover has been replaced, remove the cover and try to fa Read More