TruTime

Customer service

Mon, Sep 12, 2011 customer service, support, customer support, technical support, help, sign in errors, software errors 11 0 54532 3.57 / 5 (7 Vote(s))

Customer service can be reached via: Amano Time Unit Technical Support ... Read More

Lost Password

Fri, Sep 2, 2011 lost password, password, RECOVER ADMIN PASSWORD, forgot 4 0 25038 5 / 5 (3 Vote(s))

If you’ve lost or forgotten your password, fax a request to 1-973-226-7863 or email tgsupport @ amano . com / ttsupport @ amano . ... Read More

Clearing Corruption out of Den tables in Time Guardian that was converted from Trutime

Wed, Mar 21, 2012 dentable, densummary, denormalized_table1 0 0 18785 0 / 5 (0 Vote(s))

Sometimes the Densummary and Denormalized_table1 will become corrupt beyond repair. So you will from time to time need to clear them out. For customers who started from scratch in Time Guardian this is a simple delete command. First r... Read More

Record manager inactive error

Thu, Aug 23, 2012 record manager inactive error 0 0 10706 5 / 5 (1 Vote(s))

Record manager inactive error fix: full rights to apps folder or open trutime utility > reset # of client > 6569 Read More

Time guardian installation disc CD

Mon, Sep 12, 2011 time guardian install disc, install cd, installation CD, install disk, disk, disc, download 0 0 10310 2 / 5 (2 Vote(s))

How to get a copy of the Time Guardian installation disc/CD With a valid support contract, we can provide a download link. Please contact support: Amano Time Unit Technical Support ... Read More

Recovering Punches from aupoll.bak in Trutime

Mon, Mar 19, 2012 aupoll, Trutime, missing punches 0 0 8705 0 / 5 (0 Vote(s))

Whenever a clock is successfully polled Trutime will copy the punches to two files aupoll.bak and aupoll.dat. Sometimes Trutime will lock up or not process the punches into Trutime. This can be corrected by going into the apps rutime dir... Read More

I/O Error (General)

Wed, Mar 21, 2012 lck, i/o, io 0 0 8073 0 / 5 (0 Vote(s))

Some I/O errors are caused by the server not unlocking files. When someone opens an area in Trutime the client pc request exclusive access to certain tables. It creates a file of the same name with the extension LCK. Example: f_dpunch.lck O... Read More

Hand Punch not bringing in punches in Trutime

Mon, Mar 19, 2012 no punches in trutime, HP, HP Polling, trutime, tru time 0 0 8067 0 / 5 (0 Vote(s))

After my Hand Punch was reset punches are not coming into Trutime. Trutime loaded specific Menu information into HP2000, 3000, 4000. If one of these models are reset intentionally or unintentionally. Then the Menu file needs to be... Read More

Time Guardian & Trutime Daylight Saving setup for various versions

Wed, Oct 26, 2011 Time Guardian Daylight Saving setup for various versions, dst, trutime dst, trutime daylight saving, trutime daylight savings, daylight savings 0 0 7780 5 / 5 (1 Vote(s))

The links and attachments entails how to setup daylight savings for various clocks in various Time Guardian versions and Trutime. It may not include instructions for all clocks but similar methods can be applied like the various steps mention... Read More

GPF while Calculating Time card in Trutime

Wed, Mar 21, 2012 Advanced Zone, Trutime, Zone, Au4060, gpf 0 0 6915 0 / 5 (0 Vote(s))

This error happens sometimes when a customer is using Advanced Zones and they are not fully configured. Advanced Zones require 3 days of schedule coverage. You have to configure a day worth of punching prior, the day of, and the day after. The... Read More

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